Before you book
Quick answers about reservations, parking, pet policies, and cancellations. Can't find what you need? We're always happy to help.
What time is check-in / check-out?
Check-in is 3:00 pm and check-out is 11:00 am.
What do you charge for Wi-Fi?
Nothing extra — Wi-Fi is included in your amenity fee.
Do guests have private bathrooms?
Yes. All rooms have private baths and individually controlled air conditioning and heat.
Is smoking allowed?
The hotel is entirely non-smoking.
Are children allowed?
Yes — children are welcome.
Are there other fees?
The $40 per room, per night Harbour Pass is added to the rate and covers your parking on Factors Walk, in-room ice cream, lobby refreshments and Wi-Fi. There are additional fees for pets and additional persons.
Where do we park and how much is it?
Parking is available on Factors Walk, immediately past the hotel, and is included in the nightly amenity fee.
Do you offer airport shuttle service?
We do not offer a shuttle. The airport is about 15.6 miles from downtown; a taxi generally costs around $28 for the first person and $5 for each additional person.
What are your cross streets?
Olde Harbour Inn is on Factor's Walk between River Street and Bay Street, facing Rossiter Circle. You access the hotel via the Lincoln Street ramp.
Where can I get more information about navigating to the Inn?
We're not difficult to find, but our location on the Savannah River is unique — please feel free to call us with any questions.
How do I view my reservation?
Use the reservation link in your confirmation email to view, cancel, or modify your booking — or call us anytime.
I booked on another website. How do I change it?
Reservations made through a third-party website must be changed or canceled through that website directly.
What is the guarantee policy?
A percentage of the total reservation cost will be charged at the time of booking (50%). A credit card is required at the time of booking. The remaining balance will be charged 7 days before your arrival date. Taxes and fees are included.
Our advanced purchase/non-refundable rate requires 100% charge at the time of booking.
What is the cancellation policy?
This reservation is partially refundable and is based on the following fee schedule:
If you cancel more than 8 days before arrival, you will be charged $50.
If you cancel within 8 days of arrival, you will be charged 100% of the total reservation amount.
No-shows will be processed the same as cancellations.
**May change based on rate plan purchased.
What is the Savannah hotel/motel tax?
15%. The State of Georgia also requires a $5 per room, per night fee.
Is there a fee to bring my pet?
Yes. The pet fee is $75 per night for up to two pets on stays of one to four nights, or a flat $150 for stays of five nights or more. Animals are not permitted in the dining space, or most common areas on property.
How do I make a reservation with my pet?
Give us a call at (912) 234-4100.
Can I book a pet reservation on Expedia or Booking.com?
Yes, however we highly recommended you book direct for the best rate. We will happily match any rate you find elsewhere.
When is the evening reception?
Hors d'oeuvres and wine are served in the lobby from 5:30–7:00 pm.
